Terms and Conditions

I. Basic Provisions

These Terms and Conditions are issued in accordance with Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code of the Czech Republic.
The seller is:

Aneta Jokešová
Company ID: 08660191
Registered office: Hynčice 24, 549 83 Hynčice, Czech Republic
E-mail: info@hooplanet.cz
Website: www.hooplanet.cz
hereinafter referred to as the “Seller”.

These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural or legal person entering into a contract through the Seller’s online store at www.hooplanet.cz.
The buyer is either a natural person entering into the contract outside their business activity as a consumer, or a person entering into the contract within their business activity.
These Terms and Conditions form an integral part of the contract. Any deviating arrangements in the contract shall prevail over these Terms and Conditions.
The contract and these Terms and Conditions are concluded in the Czech language, unless otherwise agreed between the Seller and the Buyer.

II. Information about Goods, Digital Content, Services and Prices

Through the online store, the Seller offers in particular hula hoops, hoop accessories, hoop bags and covers, other related physical products, digital content, online video tutorials, online courses and digital services in the form of subscriptions or membership access.
Information about goods, digital content and services, including their main features and prices, is provided for each product in the online store.
Prices are stated including applicable taxes and fees, where applicable. Shipping, packaging and any additional costs are shown during the order process before the order is submitted.
Information about packaging and delivery costs is calculated in the online store according to the selected delivery country, delivery method and other order parameters.
All presentations of goods, digital content and services in the online store are for informational purposes only and the Seller is not obliged to conclude a contract regarding such goods, digital content or services.
Discounts cannot be combined unless otherwise agreed between the Seller and the Buyer.

III. Order and Conclusion of the Contract

Any costs incurred by the Buyer when using distance communication means in connection with the conclusion of the contract, in particular internet connection or telephone costs, shall be borne by the Buyer. These costs do not differ from the basic rate.
The Buyer places an order through the online store, either via their customer account, if created, or by completing the order form without registration.
When placing an order, the Buyer selects the product, quantity, and where applicable the variant, size, color, design, payment method and delivery method.
Before submitting the order, the Buyer is allowed to check and change the data entered in the order.
The Buyer submits the order by clicking the button used to place the order. The Seller considers the data provided in the order to be correct.
A valid order requires the completion of mandatory data in the order form and confirmation by the Buyer that they have read these Terms and Conditions.
Immediately after receiving the order, the Seller shall send the Buyer confirmation of acceptance of the order to the e-mail address provided in the order.
The purchase contract or contract for the supply of digital content or digital services is concluded at the moment when the Seller confirms acceptance of the order to the Buyer at the e-mail address provided in the order.
If the Seller cannot fulfil any requirement stated in the order, the Seller shall send the Buyer an amended offer. The amended offer shall be considered a new proposal for a contract, and the contract shall be concluded by the Buyer’s confirmation.
All orders accepted by the Seller are binding.
In the event of an obvious technical error on the Seller’s side in the price or order processing, the Seller is not obliged to supply the goods, digital content or service at an obviously incorrect price. The Seller shall inform the Buyer of such an error without undue delay.

IV. Customer Account

Upon registration, the Buyer may access their customer account.
Through the customer account, the Buyer may place orders, manage their details and, where this function is available, manage their subscription.
The Buyer is obliged to provide correct and truthful information during registration and ordering and to update such information if it changes.
Access to the customer account is secured by a username and password. The Buyer is obliged to keep confidential the information necessary to access the customer account.
The Buyer is not entitled to allow third parties to use their customer account.
The Seller may cancel the customer account, especially if the Buyer does not use it for a longer period of time or breaches their obligations under the contract or these Terms and Conditions.
The Buyer acknowledges that the customer account may not be available continuously, especially due to maintenance of the online store or third-party services.

V. Payment Terms, Delivery of Goods and Access to Digital Content

The Buyer may pay the price of goods, digital content, subscriptions and any delivery costs using the payment methods available during the order process, in particular via the PayU payment gateway, PayPal, bank transfer in CZK or EUR, or cash on delivery within the Czech Republic, if available for the specific order.
In the case of payment via the PayU payment gateway, the Buyer may be redirected to the secure interface of the payment service provider or the selected payment method in order to make the payment. The data necessary for payment is entered by the Buyer directly in the secure payment interface of the payment service provider. The Seller does not have access to the Buyer’s full payment card details.
In the case of payment via PayPal, the payment is governed by the terms of this payment service provider. The Buyer may be redirected to the PayPal interface in order to complete the payment.
In the case of bank transfer, the purchase price is due within 5 days of conclusion of the contract, unless otherwise stated in the order or invoice.
The Buyer’s obligation to pay the price is fulfilled when the relevant amount is credited to the Seller’s bank account.
Together with the price of goods, the Buyer is obliged to pay the Seller the packaging and delivery costs in the amount stated in the order.
The goods are delivered to the address stated in the order or by another method specified during the order process.
Personal collection is possible only by prior agreement with the Seller.
The delivery method is selected during the order process.
Delivery costs are stated in the Buyer’s order and in the Seller’s order confirmation.
In the case of delivery of goods outside the European Union, the Buyer acknowledges that customs duties, import taxes, VAT or other charges imposed by the laws of the country of delivery may apply when the goods are imported. These charges are not included in the price of the goods or in the shipping costs, unless expressly stated otherwise, and shall be paid by the Buyer.
If a delivery method is agreed upon based on a special request by the Buyer, the Buyer bears the risk and any additional costs associated with this delivery method.
If the Seller is obliged to deliver goods to a place specified by the Buyer, the Buyer is obliged to accept the goods upon delivery.
If, for reasons on the Buyer’s side, the goods must be delivered repeatedly or in a different way than stated in the order, the Buyer is obliged to pay the related costs.
Upon receipt of the goods from the carrier, the Buyer is obliged to check that the packaging is intact and to immediately notify the carrier of any damage.
The Seller shall issue a tax document or invoice to the Buyer. The tax document is sent electronically to the e-mail address provided in the order.
The Buyer acquires ownership of the goods by paying the full price, including delivery costs, but not earlier than upon receipt of the goods.
The risk of accidental loss, damage or destruction of the goods passes to the Buyer upon receipt of the goods or at the moment when the Buyer was obliged to accept the goods but failed to do so.
Digital content or subscription access is usually made available to the Buyer after payment, through a customer account, link, e-mail or another online platform specified for the relevant offer.

VI. Digital Content and Subscriptions

The Seller may offer digital content through the online store, especially online video tutorials, online courses, lesson recordings, educational content and other digital products, as well as digital services in the form of subscriptions or membership access to selected content.
Digital content is made available to the Buyer online, usually after payment, through a customer account, link, e-mail or another online platform.
The Buyer acknowledges that digital content is not supplied on a tangible medium.
A subscription is concluded for the period stated in the specific offer. Unless otherwise stated, the subscription is charged repeatedly according to the selected period.
The Buyer may cancel the subscription in their customer account under “My Subscriptions” or by contacting the Seller at info@hooplanet.cz.
Cancellation of the subscription does not automatically result in a refund of the amount already paid for the current period, unless legal regulations or an individual agreement provide otherwise.
The subscription ends upon expiry of the last paid period. Unless otherwise stated in the specific offer, the Buyer has access to the subscribed content until the end of the already paid period.
The Buyer acknowledges that the availability of digital content or digital services may depend on the functionality of the Buyer’s internet connection, device and third-party services.
The Buyer may not share, copy, distribute, make available to third parties or otherwise use the digital content other than for their own personal use, unless expressly stated otherwise by the Seller.
All copyrights to the digital content belong to the Seller or the relevant authorized persons. By purchasing digital content or a subscription, the Buyer obtains only a non-exclusive, non-transferable right to use the content for personal use.

VII. Withdrawal from the Contract

A Buyer who has concluded a contract outside their business activity as a consumer has the right to withdraw from the contract within 14 days, unless otherwise stated below.
The withdrawal period is 14 days:
a) from the day of receipt of the goods,
b) from the day of receipt of the last delivery of goods, if the contract concerns several types of goods or delivery in several parts,
c) from the day of receipt of the first delivery of goods, if the contract concerns regular repeated delivery of goods,
d) from the day of conclusion of the contract, in the case of a contract for the supply of digital content not supplied on a tangible medium or a contract for the provision of a digital service.
The Buyer acknowledges that the right to withdraw from the contract within 14 days does not apply to goods manufactured or modified according to the Buyer’s wishes or for the Buyer’s person, in particular hula hoops made in a specific size, diameter, color, material type, design or with an individually selected combination of tapes and other modifications, and also to hoop bags and covers, especially backpacks, donuts and shoulder bags in a custom color combination, size or design, and to waist bags made to order.
The Buyer also cannot withdraw from the contract in other cases provided for by legal regulations, especially in cases set out in Section 1837 of the Czech Civil Code.
In the case of digital content not supplied on a tangible medium, the Buyer expressly agrees that the digital content will be made available before the expiry of the withdrawal period. The Buyer acknowledges that by making the digital content available, they lose the right to withdraw from the contract.
In the case of a digital service or subscription, the Buyer expressly agrees that the digital service or membership access will be made available before the expiry of the withdrawal period. The Buyer acknowledges that if the service has been fully provided, they lose the right to withdraw from the contract. If the service has not been fully provided, the Buyer may be charged a proportional part of the price corresponding to the performance already provided, where permitted by law.
To comply with the withdrawal period, the Buyer must send the withdrawal statement within the withdrawal period.
The Buyer may use the online form available on the Seller’s website via the “Withdraw from the Contract” button. After submitting the online form, the Seller shall confirm receipt without undue delay to the e-mail address provided in the form.
The Buyer may also send the withdrawal from the contract to the Seller’s e-mail address info@hooplanet.cz or to the Seller’s delivery address stated in these Terms and Conditions.
A Buyer who has withdrawn from the contract is obliged to return the goods to the Seller within 14 days of withdrawal from the contract.
The Buyer bears the costs of returning the goods to the Seller, including cases where the goods cannot be returned by ordinary postal means due to their nature.
If the Buyer withdraws from the contract, the Seller shall return without undue delay, and no later than 14 days after withdrawal, all funds received from the Buyer under the contract, including delivery costs, except for additional costs resulting from the Buyer’s choice of a delivery method other than the cheapest standard delivery method offered by the Seller.
The Seller shall return the funds using the same payment method used by the Buyer, unless the Seller and the Buyer agree otherwise and no additional costs arise for the Buyer.
The Seller is not obliged to return the received funds before the Buyer hands over the goods or proves that the goods have been sent to the Seller.
The goods must be returned to the Seller undamaged, unused and clean, if possible in the original packaging.
The Buyer is liable to the Seller for any reduction in the value of the goods resulting from handling the goods in a manner other than necessary to become familiar with their nature, characteristics and functionality.
The Seller is entitled to unilaterally set off a claim for compensation for damage or reduction in the value of the goods against the Buyer’s claim for a refund of the purchase price.
The Seller is entitled to withdraw from the contract due to sold-out stock, unavailability of goods, impossibility of supplying digital content or services, or due to an obvious error in price or information stated in the online store. In such case, the Seller shall return the received funds to the Buyer without undue delay.

VIII. Rights Arising from Defective Performance and Complaints

The Seller is liable to the Buyer that the goods are free from defects upon receipt. In particular, the Seller is liable that the goods correspond to the agreed description, type, quantity, quality, functionality and other agreed characteristics.
The Seller is also liable that the goods are suitable for the purpose for which goods of this type are usually used and correspond in quality or design to a sample or model if provided to the Buyer.
The Buyer may complain about a defect that appears in the goods within two years of receipt.
If a defect appears within one year of receipt, it is presumed that the goods were defective upon receipt, unless this is excluded by the nature of the item or the defect.
In the case of used goods or discounted goods, rights arising from defective performance do not apply to a defect for which a lower price was agreed, to wear and tear caused by normal use, or to the degree of use or wear the goods had upon receipt by the Buyer.
The Buyer has no rights arising from defective performance if the Buyer caused the defect, especially by improper use, incorrect maintenance, mechanical damage, normal wear and tear or use of the goods contrary to their purpose or the Seller’s instructions.
In the event of a defect, the Buyer may request removal of the defect by delivery of a new defect-free item or by repair, unless the chosen method is impossible or disproportionately costly compared to the other method.
The Seller may refuse to remove the defect if removal is impossible or disproportionately costly.
The Buyer may request a reasonable discount from the purchase price or withdraw from the contract if:
a) the Seller refuses to remove the defect or fails to remove it in accordance with legal regulations,
b) the defect appears repeatedly,
c) the defect constitutes a substantial breach of contract,
d) it is apparent from the Seller’s statement or the circumstances that the defect will not be removed within a reasonable time or without significant inconvenience to the Buyer.
The Buyer may not withdraw from the contract if the defect is insignificant.
The Buyer exercises rights arising from defective performance with the Seller at info@hooplanet.cz or at the Seller’s delivery address stated in these Terms and Conditions.
When making a complaint, the Buyer shall provide contact details, a description of the defect, the order number and, where appropriate, photographs or video documenting the defect.
The Seller is obliged to issue confirmation of receipt of the complaint to the Buyer. The confirmation shall state when the complaint was made, what it concerns, what method of handling the complaint the Buyer requests and the Buyer’s contact details for the purpose of informing them about the handling of the complaint.
The complaint, including removal of the defect, must be settled and the Buyer must be informed of this no later than 30 days from the date of the complaint, unless the Seller and the Buyer agree on a longer period.
If the period under the previous paragraph expires without settlement, the Buyer may withdraw from the contract or request a reasonable discount.
The Seller shall inform the Buyer about the settlement of the complaint at the e-mail address provided by the Buyer.
In the case of a justified complaint, the Buyer has the right to reimbursement of reasonably incurred costs related to making the complaint. The Buyer must exercise this right with the Seller without undue delay.
In the case of digital content and digital services, the Seller is liable that the digital content or digital service is free from defects at the time it is made available. If digital content or a digital service is provided for a certain period of time, the Seller is liable that it will be free from defects throughout the duration of the obligation.
If digital content or a digital service has a defect, the Buyer may request its removal, unless removal is impossible or disproportionately costly. If the defect is not removed, the Buyer may request a reasonable discount or withdraw from the contract, where permitted by law.

IX. Delivery of Correspondence

The contracting parties may deliver all written correspondence to each other by electronic mail.
The Buyer delivers correspondence to the Seller at info@hooplanet.cz.
The Seller delivers correspondence to the Buyer at the e-mail address stated in the customer account or in the order.

X. Out-of-Court Dispute Resolution

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Czech Republic, Company ID: 000 20 869, website: https://adr.coi.cz/cs, is competent for out-of-court resolution of consumer disputes arising from the contract.
The online dispute resolution platform may be used to resolve disputes between the Seller and the Buyer arising from a contract concluded online.
The European Consumer Centre Czech Republic is the contact point for consumer dispute resolution within the European Union.
The Seller is authorized to sell goods and provide services on the basis of a trade license. Trade inspections are carried out by the competent trade licensing office. The Czech Trade Inspection Authority supervises compliance with consumer protection legislation within the scope provided by law.

XI. Final Provisions

All agreements between the Seller and the Buyer are governed by the laws of the Czech Republic.
If the relationship established by the contract contains an international element, the parties agree that the relationship is governed by Czech law. This does not affect the rights of the consumer arising from generally binding legal regulations.
The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of the Civil Code.
All rights to the Seller’s website, especially copyrights to the content, layout, photographs, videos, graphics, trademarks, logo and other content and elements, belong to the Seller or the relevant authorized persons.
It is prohibited to copy, modify, distribute or otherwise use the website, digital content or any part thereof without the Seller’s consent, unless otherwise provided by law.
The Seller is not liable for errors resulting from third-party interventions in the online store or from the use of the online store contrary to its intended purpose.
The Buyer must not use procedures that could have a negative impact on the operation of the online store and must not interfere without authorization with the online store, its software or other components.
The purchase contract, including these Terms and Conditions, is archived by the Seller in electronic form and is not publicly accessible.
The Seller may amend or supplement these Terms and Conditions. Rights and obligations arising during the effectiveness of the previous version of the Terms and Conditions are not affected.
These Terms and Conditions become effective on: 5th July 2026.